The product suite began to diversify, first lead generation, then surveys, webinars, DQAs and content creation. I still remember the early days of our managed webinar offering and our then ‘recording studio’. It consisted of a partially used kitchenette, which sat adjacent to the main communal floor access. Safe to say, it wasn’t sound-proofed… And, I still recall the necessary eye-contact through the glass door, requesting that folk from other offices didn’t come into that shared space to make a cup of tea. Despite the surroundings, we made it work and, let me tell you, we punched well above our weight in terms of the customers we serviced with this solution and the results we achieved.